On this page, Hui E! have included the latest updates, links and resources relevant specifically to charities and not-for-profit organisations as they navigate the impacts of COVID-19.


COVID-19 Government information in one place

For all COVID-19 Government Information, click here.

Cabinet made the decision to move New Zealand to Alert Level 4 starting at 11.59pm, 17 August 2021. This is for an initial period of 7 days for Auckland and the Coromandel Peninsula, and an initial period of 3 days for the rest of New Zealand. These changes are due to a new COVID case identified in the community in Auckland.

Learn more about Level 4 and what this means here: Alert Level 4 | Unite against COVID-19 (covid19.govt.nz)

Learn more about what Level 4 means for your organisation here: Doing business at Alert Level 4 | Unite against COVID-19 (covid19.govt.nz). You can open to customers if you provide social and community-based service to maintain critical wellbeing or crisis support.

If members in your community can’t access the tracer app, Government has produced a Contact Tracing Booklet so people can keep a note of where they’ve been. The booklet can be downloaded and printed from the COVID-19 website and hard copies will be available shortly. It will also be available soon in multiple languages.

Advice for charities

Charities Services have provided a FAQ page on their website to help registered charities access information. It includes information around delaying your annual reporting or AGM, how to run an audit at this time, and what boards need to be thinking about. You can view it here

COVID-19 Māori Response Action Plan

The Ministry of Health’s initial COVID-19 Māori Response Action Plan establishes a framework to ensure the health and wellbeing of Māori is protected during the COVID-19 pandemic. You can read the plan here.

Information on deaths, funerals and tangihanga

Information for funeral directors on deaths, funerals and tangihanga is available here.


Guidance for working with volunteers

A reminder to all our community organisations and volunteers across the motu. There are guidelines to help you navigate level 4 restrictions. These guidelines are for community organisations working with volunteers: https://bit.ly/3iXySl7 and these guidelines are for volunteers: https://bit.ly/3APKzjF.

The guidelines were produced through collaboration with the Volunteer Centre Network and the National Crisis Management Centre.

More information on managing volunteers is here: Responding to COVID-19 – Volunteering New Zealand (volunteeringnz.org.nz)

Working with Māori communities?

Te Rōpū Whakakaupapa Urutā has developed information and resources specifically for Māori about the COVID-19 pandemic. This information has been developed by leading Māori medical experts for whānau Māori. Read more

Do you work with whānau in financial hardship due to COVID-19? They may be eligible for government funding. Click here for more info and check eligibility.

COVID-19 support for Māori information and resources is also available on the depression.org.nz website.

The All Right? campaign has specific messaging and stories to help support the mental wellbeing of Māori.

Working with Pacific communities?

The Ministry of Pacific Peoples has released translated COVID-19 information and videos in 9 Pacific languages here: Ministry for Pacific Peoples — Translated COVID-19 information (mpp.govt.nz)

Whanau Ora Family Support Packages are available from the following providers: Pasifika Futures COVID-19 Support Packages

Working with multilingual communities?

Multilingual fact-sheets are available here.

The Office of Ethnic Communities released multi-lingual videos on Helpline information and COVID-19 information to help people understand what is happening. Videos have been released in Arabic, Cantonese, Hindi, Persian/Farsi, Spanish and Urdu with more to come. Please share with your community members. You can view the videos here.

Many of the services available to help people during the current Alert Levels have phone lines and subscribe to www.ezispeak.nz. This is a telephone interpretation service that runs 24/7 and covers over 180 languages.

Working with multilingual parents & children?

The Health Literacy Project has published factsheets explaining COVID-19 to children in 35 languages. All of the materials were reviewed and vetted by physicians and medical school faculty members at the Harvard hospitals. These materials are freely available for download and distribution without copyright restrictions. Access them here

Working with the deaf community?

Deaf Aotearoa have uploaded COVID-19 information in NZ Sign Language here: COVID-19 – Deaf Aotearoa

Working with disabled people and their family and whānau ?

The Ministry of Health has published specific guidance if you are working with disabled people and their family and whānau. If you are a disability or aged care provider see COVID-19: Disability and aged care providers.

Easy Read information is here: COVID-19: Easy Read information | Ministry of Health NZ

Working with young people?

The team at Ara Taiohi, the peak body for youth development, has developed a digital youth sector hub for you as a response to COVID-19 and NZ alert levels. The digital youth sector hub supports people who work with young people with a central space for good information for your mahi, easy access to great ideas for youth development, the support you need, and to know where to go if you are concerned about a young person’s safety. Visit the Digital Youth Sector Hub.


Government support available

The Wage Subsidy Scheme is available nationally when there’s a regional or national move to Alert Levels 3 and 4 for a period of 7 days. This helps organisations keep paying their staff and protect their jobs. The rates have been raised to reflect increased wage costs. More details are here: COVID-19 Wage Subsidy August 2021 – Work and Income.

The Resurgence Support Payment is a payment to help support organisations with one-off costs due to a COVID-19 alert level increase to level 2 or higher. This is available to eligible organisations at the same time as the Wage Subsidy Scheme. More info here: COVID-19 Resurgence Support Payment (RSP) (ird.govt.nz)

Find out more about available funding here: Financial support | Unite against COVID-19 (covid19.govt.nz)

What grants funds are available?

Wondering what grant funds are open or closed? Hui E! has collated information on government and philanthropic funding that is available specifically to organisations and groups to support them to navigate the impacts of COVID-19.

Worried about the impact of this period on your funding?

Give yourself peace of mind and contact your funders early to discuss any concerns you have about not being able to meet your funding obligations. Be upfront about your organisational challenges – changing community needs, cancelled events, reduced project delivery, loss of income, staff changes etc. Most funders are quickly adapting their funding models to cover this period and the following months ahead.

Philanthropic Sector Response

Philanthropy New Zealand have shared some ideas and resources on what philanthropic funders can do to respond to COVID-19 – https://philanthropy.org.nz/helpful-resources-covid-19/

PNZ have also published an open letter to funders to guide how they can support their grant recipients during this time – https://philanthropy.org.nz/covid-19-and-philanthropy-open-letter/

DIA Funding

If your organisation has received DIA (including Lotteries or COGs) funding and your initiative has been affected due to COVID-19, Community Operations have committed to actively work with you to find the best solution whether that is a time extension, change of purpose, etc. Contact them at 0800 824 824 or community.matters@dia.govt.nz.

You can also watch this webinar – Funding your charity in a post-COVID world

Fundraising at different Alert Levels

Fundraising is an important part of charities flourishing in Aotearoa New Zealand. Under the Alert Levels many charities were unable to carry out traditional fundraising activities. To ensure you have the information you need, Charities Services have worked with the COVID-19 National Crisis Management Centre to create this simple guidance for charities at level 1, 2, 3 and 4. Read the guidance here.


Managing your employer obligations

MBIE has released information for organisations to help you manage your employer obligations: COVID-19 alert levels and the workplace » Employment New Zealand

Workplace operations at different COVID-19 alert levels

A reminder that the Health and Safety at Work Act 2015 requires businesses and organisations to mitigate health and safety risks and protect their workers from them, so far as is reasonably practicable.

Pandemic Response Policy Template

A reminder that Transparency International New Zealand have shared their Pandemic Response Policy which you can use and adapt for your organisation. Thanks for sharing TINZ! View the policy here.


Digital resources

  1. Check out Digital Stuff We Love for free and paid tech tools which can help your mahi
  2. Julia Capon from Do Good Jobs has blogged about her top 10 tech tools for charities
  3. Techsoup have loaded a page with links to a myriad of tech tools for not-for-profits

Looking after your mental wellbeing

It’s all right not to be all right. COVID-19 has had a significant impact on how we interact with others, our work, study and many other aspects of our daily lives. Everyone reacts differently to difficult events, and some may find this time more challenging than others. If you or those around you are concerned about your mental wellbeing, you can free call or text the number 1737 to speak with a trained counsellor. The service is available 24 hours a day, 7 days a week.

Or check out these online mental wellbeing tools supported by the Mental Health Foundation and the Ministry of Health.

This page was last updated on 27 August 2021.