On this page, Hui E! have included the latest updates, links and resources relevant specifically to charities and not-for-profit organisations as they navigate the impacts of COVID-19. Please get in touch if you have any resources or updates you can share with the wider sector at panui@huie.org.nz. Check out our other COVID-19 pages:


COVID-19 Government information in one place

<p>For all COVID-19 Government Information, click here.</p> <p>Under Alert levels 2 and 3, all businesses and services providers, including community organisations and groups, are now required to display the official NZ COVID Tracer QR code posters in prominent places at or near the main entrances of each of their premises. These can be displayed alongside any privately published Apps / COVID-19 Posters. This will help prevent the spread of COVID-19 in New Zealand by supporting faster contact tracing. Find out more here.</p> <p>To create your poster, go to: https://qrform.tracing.covid19.govt.nz Community organisations and groups only need their NZBN* (if they have one), divers licence and details of the location(s) that need a poster. If they don’t have a driver’s license please call 0800 800 606. *The NZBN is not compulsory, try to find the most appropriate BIC Code then carry on with the details.</p> <p>If members in your community can’t access the app Government has produced a Contact Tracing Booklet so people can keep a note of where they’ve been. The booklet can be downloaded and printed from the COVID-19 website and hard copies will be available shortly. It will also be available soon in multiple languages.</p>

Advice for charities

Charities Services have provided a FAQ page on their website to help registered charities access information. It includes information around delaying your annual reporting or AGM, how to run an audit at this time, and what boards need to be thinking about. You can view it here

COVID-19 Māori Response Action Plan

The Ministry of Health’s initial COVID-19 Māori Response Action Plan establishes a framework to ensure the health and wellbeing of Māori is protected during the COVID-19 pandemic. You can read the plan here./p>

Information on deaths, funerals and tangihanga

/p> Information for funeral directors on deaths, funerals and tangihanga is available here./p>


Working with Māori communities?

Te Rōpū Whakakaupapa Urutā has developed information and resources specifically for Māori about the COVID-19 pandemic. This information has been developed by leading Māori medical experts for whānau Māori. Read more Do you work with whānau in financial hardship due to COVID-19? They may be eligible for government funding. Click here for more info and check eligibility. Funding has been provided to boost phone support by local iwi call centres for their kaumātua and kuia to ensure they feel supported and know where to get help if they need it. Māori tangata whaiora – those with experience of mental illness – are likely to be impacted especially by the physical isolation of lockdown. To keep connected with these people, mobile phones and data bundles have been provided free to mental health and addiction providers so they can continue to deliver their services to their community. Thirteen Māori providers across the country continue to provide support to tangata whaiora and have developed additional training for staff and whānau, specific wānanga for tane, wahine, rangatahi. The Ministry of Health is working with iwi to get important COVID-19 messages distributed to their communities regarding the different Alert Levels, testing, contact tracing, PPE and mental wellbeing messaging. COVID-19 support for Māori information and resources is also available on the depression.org.nz website. The All Right? campaign has specific messaging and stories to help support the mental wellbeing of Māori.

Working with multilingual communities?

Multilingual fact-sheets are available here. The Office of Ethnic Communities released multi-lingual videos on Helpline information and COVID-19 information to help people understand what is happening. Videos have been released in Arabic, Cantonese, Hindi, Persian/Farsi, Spanish and Urdu with more to come. Please share with your community members. You can view the videos here. Many of the services available to help people during the current Alert Levels have phone lines and subscribe to www.ezispeak.nz. This is a telephone interpretation service that runs 24/7 and covers over 180 languages. If anyone in your community does face language barriers in accessing Government telephone services they simply need to tell the person they’re calling that they need an interpreter, and the language they would like to speak. A three-way call will then be set up with someone fluent in their language. Members of your community who are on temporary visas might be eligible for foreign nationals relief assistance from the Salvation Army. Click here for more info and check eligibility.

Working with multilingual parents & children?

The Health Literacy Project has published factsheets explaining COVID-19 to children in 35 languages. All of the materials were reviewed and vetted by physicians and medical school faculty members at the Harvard hospitals. These materials are freely available for download and distribution without copyright restrictions. Access them here

Working with the deaf community?

Platform Trust have a new role supporting the mental health of the Deaf community. Platform is excited to support this work with Jo Witko leading the programme in collaboration with the Ministry of Health, the mental health sector and the Deaf community. They have loaded links to resources for the deaf community

Working with disabled people and their family and whānau ?

The Ministry of Health has published specific guidance if you are working with disabled people and their family and whānau. If you are a disability or aged care provider see COVID-19: Disability and aged care providers. The Disability Directorate will provide additional information and advice for the disability sector and carers when this is available. For queries about disability support services, contact your local NASC or email Disability@health.govt.nz.

Working with young people?

The team at Ara Taiohi, the peak body for youth development, has developed a digital youth sector hub for you as a response to COVID-19 and NZ alert levels. The digital youth sector hub supports people who work with young people with a central space for good information for your mahi, easy access to great ideas for youth development, the support you need, and to know where to go if you are concerned about a young person’s safety. Visit the Digital Youth Sector Hub.

Additional support for members in your community

If any members in your community lose their job (including self-employment) between 1 March and 30 October 2020 due to COVID they may be eligible for the COVID-19 Income Relief Payment. This online guide ‘Check what you might get‘ also helps people find support available to them and their family. People don’t need to be on a benefit to use the guide or to get support. Help is available for those in difficulty including foreign nationals. Further information is available at the COVID-19 website. This includes details of where people can get food if they need it, lists of foodbanks and a new chart to help people find where food support is available.


What funds are available?

Wondering what grant funds are open or closed? Hui E! has collated information on government and philanthropic funding that is available specifically to organisations and groups to support them to navigate the impacts of COVID-19.

Worried about the impact of this period on your funding?

Give yourself peace of mind and contact your funders early to discuss any concerns you have about not being able to meet your funding obligations. Be upfront about your organisational challenges – changing community needs, cancelled events, reduced project delivery, loss of income, staff changes etc. Most funders are quickly adapting their funding models to cover this period and the following months ahead.

Philanthropic Sector Response

Philanthropy New Zealand have shared some ideas and resources on what philanthropic funders can do to respond to COVID-19 – https://philanthropy.org.nz/helpful-resources-covid-19/
PNZ have also published an open letter to funders to guide how they can support their grant recipients during this time – https://philanthropy.org.nz/covid-19-and-philanthropy-open-letter/

DIA Funding

If your organisation has received DIA (including Lotteries or COGs) funding and your initiative has been affected due to COVID-19, Community Operations have committed to actively work with you to find the best solution whether that is a time extension, change of purpose, etc. Contact them at 0800 824 824 or community.matters@dia.govt.nz.

Small business cash flow loan

Your organisation might be eligible for a one-off loan up to $10k over 5 years from Government because of COVID-19.  It is open to charities and not-for-profits who have under 50 staff. Click here for an overview of the scheme on our website.
Watch Manaaki discuss the loan on Facebook here and here.

Fundraising at different Alert Levels

Fundraising is an important part of charities flourishing in Aotearoa New Zealand. Under the Alert Levels many charities were unable to carry out traditional fundraising activities. To ensure you have the information you need, Charities Services have worked with the COVID-19 National Crisis Management Centre to create this simple guidance for charities at level 1, 2, 3 and 4. Read the guidance here.


Wage Subsidy Scheme Covers Community Sector

You can no longer apply for the Wage Subsidy Extension. You can still apply for the Leave Support Scheme if you have staff who can’t work because of COVID-19.

Managing your employer obligations

MBIE has released information for organisations to help you manage your employer obligations: The Employers’ section of Work and Income’s website also has information about how they can help with recruitment, as well as support and advice if you need to consider reducing staff. Employees losing their job between 1 March and 30 October 2020 due to COVID may be eligible for the COVID-19 Income Relief Payment. A reminder that the Health and Safety at Work Act 2015 requires businesses and organisations to mitigate health and safety risks and protect their workers from them, so far as is reasonably practicable.

Pandemic Response Policy Template

A reminder that Transparency International New Zealand have shared their Pandemic Response Policy which you can use and adapt for your organisation. Thanks for sharing TINZ! View the policy here.


Key Focus Areas for Boards

The coronavirus pandemic presents complex issues for boards of for-purpose organisations. Many are now under pressure to increase services to their communities whilst their human and financial resources are stretched and fundraising, and other income is potentially at risk. The magnitude of the crisis faced by these boards is unprecedented. However, amid this uncertainty and disruption boards have an opportunity to reframe their role and make critical contributions to help their organisations respond. In this paper, JB Were outline seven key areas of focus they believe boards need to consider as they steward their organisations through this time. Download the paper here.

A list of current central government packages available to the sector

The latest JB Were For-Purpose COVID-19 Bulletin summarises the current central government packages available to the sector and its employees, including those announced by the Government in its 2020 Budget. It also highlights the additional government funding available to certain sub-sectors. Read the bulletin here.

Volunteer Guidelines

Volunteering New Zealand has released resources for organisations using volunteers during COVID-19:

Using tech tools for your community organisation

1. CommunityNet Aotearoa have a page with tools for working remotely 2. Julia Capon from Do Good Jobs has blogged about her top 10 tech tools for charities 3. Techsoup have loaded a page with links to a myriad of tech tools for not-for-profits

COVID-19 Legal Handbook

This handbook published by Parry Field Lawyers aims to help with issues that have arisen during the COVID-19 crisis. Among a closer look at financial packages set up by the Government, governance and how director’s duties still apply during this time, this handbook also looks at the impact COVID-19 is having on charities and not for profits, and providing some insight on the potential action that can be taken, not just in the short term but also in the long term and the opportunities that may be available to ensure continuation into the future. Download your copy here.

Looking after your mental wellbeing

It’s all right not to be all right. COVID-19 has had a significant impact on how we interact with others, our work, study and many other aspects of our daily lives. Everyone reacts differently to difficult events, and some may find this time more challenging than others. If you or those around you are concerned about your mental wellbeing, there are tools and information available to help. If you or your whānau are feeling stressed, anxious, worried, depressed, or just need to talk to someone, free call or text the number 1737 to speak with a trained counsellor. The service is available 24 hours a day, 7 days a week. Or check out these online mental wellbeing tools supported by the Mental Health Foundation and the Ministry of Health.

Financial reporting in a COVID-19 environment

Grant Thornton’s New Zealand and UK member firms have produced a guide to help Not-For-Profits identify key areas to consider when analysing and reporting the impact that the pandemic has had on their organisations. It outlines some of the biggest challenges for the sector and can be used to support those preparing NFP accounts to navigate these issues.


Insights into Community Innovation & Getting Through COVID-19

About: Listen as Inspiring Communities and Community Innovation experts Liz Weaver, Mark Cabaj and Jamie Gamble engage in a thought-provoking hour of insights and tools to keep at the cutting edge of our community-change kete.

From Response to Recovery

About: Join social innovation and systems-change pioneers Kate Cherrington, David Wilson and Inspiring Communities’ David Hanna for a rich conversation into how we shape a progressive future, together.
  This page was last updated on 9 September 2020.

Recent COVID-19 Updates